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Alternative Proof Methods for Lost Invoices
If the consumer loses the purchase receipt, this does not automatically mean that their rights are forfeited. The Consumer Protection Law No. 181 of 2018 establishes other methods for proving the transaction. The law states that the seller is required to issue a receipt that includes important information such as the tax registration number, the date of sale, the type of product, its price, and the quantity offered. If the receipt is not issued, the consumer has the right to prove the product's specifications and all other contractual elements by any means of evidence. The consumer also has the right to replace or return the item within 14 days, or within 30 days if there is a defect or non-compliance with specifications. It is advisable for the consumer to keep payment documents, warranty papers, and correspondence to support their rights. They can also file a complaint with the Consumer Protection Agency, attaching available evidence.
Notice: This Is an AI-Generated Summary
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