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Guidelines for prepaid meter faults
The article discusses how to handle faults in prepaid electricity meters and outlines the technical and legal procedures to follow when issues occur, such as error codes appearing, the meter stopping function, or problems with card charging. It advises against opening or modifying the meter components to avoid allegations of tampering. The article emphasizes the importance of prompt reporting of faults to prevent the accumulation of dues and to facilitate identifying the root cause of the problem. It also details the required documents for meter inspection and mentions that the inspection fee is approximately 145 Egyptian pounds. Additionally, it explains the meaning of the "LoBat" code, which indicates a low internal battery level. The article touches on the responsibility for the cost of replacing the meter, clarifying that damage resulting from manufacturing defects typically falls on the company, while misuse is a shared responsibility. It recommends avoiding the simultaneous operation of high-power devices, capturing photos of error codes, ensuring the correctness of connections and fuses, and stresses the importance of immediate fault reporting. It also advises against tampering with meter settings to ensure the device’s safety and reduce unexpected malfunctions.
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