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Source:
بوابة الفجر
Source: بوابة الفجر
2 Daysبوابة الفجر
Source: بوابة الفجر
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The article focused on the results of the governmental complaints system in Egypt during September, which handled approximately 210,000 complaints, requests, and inquiries from citizens across various sectors such as health, housing, education, social protection, supply, and electricity. About 81% of these issues were directed to the relevant authorities, while 17% were resolved and closed, with an emphasis on improving the speed of response and the quality of government services. The health sector took priority by resolving thousands of medical complaints and urgent requests, including the handling of 3,421 urgent complaints, and enhancing the level of medical services. Additionally, complaints related to supply, consumer protection, and social support programs were addressed to strengthen citizens’ rights and facilitate procedures.
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