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Source:
الوطن
Reporting a Faulty Meter
The Egyptian Electricity Holding Company has warned against opening the meter, tampering with its seals or wiring, or using unauthorized technicians, as this could result in reports being filed for meter tampering or electricity theft, along with fines. If a fault occurs, the customer should contact the electricity office serving their residence, file an official report, and request a technical inspection. After inspecting the meter, the company will decide whether to repair or replace it; any remaining balance on the prepaid card will be transferred to the new meter. If the meter stops recording consumption, the amount due will be calculated based on the average actual consumption over the three months preceding the fault. When filing the report, customers are advised to provide their national ID, the property’s contract, an electricity bill or the meter number, and the prepaid card.
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