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The article discusses the importance of clarification in electronic services provided by official institutions, highlighting the experiences of the Public Security Directorate in Jordan. It indicates that efforts are being made to improve and simplify procedures, such as enabling electronic money transfers for inmates in correctional centers with a weekly limit of 100 Jordanian dinars through Jordan Post or money transfer offices, aiming to reduce the need for individuals to visit correctional facilities in person. However, the article emphasizes the necessity of clarifying that citizens can use electronic applications—such as banking apps or digital wallets—to make these transactions, instead of physically going there, in order to enhance the user experience and reduce effort and time. The article values these developments but underlines the need for more clarification to ensure citizens fully benefit from electronic services.
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