Civil Aviation Authority bans flights during tech issues

The Jordan Civil Aviation Regulatory Authority has reaffirmed its ongoing efforts to monitor airlines' compliance with regulations protecting passenger rights, with a continued emphasis on flight safety and security. It highlighted that any flight experiencing a technical fault must be suspended until the issue is confirmed to be repaired according to international standards, supported by licensed technical teams ensuring the aircraft's operational readiness. The authority also emphasized that airlines are obliged to provide support services in cases of delays or cancellations, such as meals, accommodation, and compensation, and are responsible for compensating passengers for delayed or damaged luggage. Passengers are encouraged to submit complaints regarding any damages to their rights either directly to the airlines or through the authority’s online platform. The procedures also include mandatory provision of all free facilities for persons with disabilities and the elderly to guarantee the rights of all travelers.

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