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جفرا نيوز
Civil Aviation affirms airlines' commitment to passenger rights
The Jordanian Civil Aviation Regulatory Authority reaffirmed the commitment of local airlines to protecting passengers' rights, with a primary focus on flight safety and passenger security. They emphasized that any flight experiencing a technical fault must be halted until repairs are made in accordance with international standards. The authority also underscored the provision of care services and compensation in cases of delays or cancellations, including accommodations and transportation if needed. Additionally, they highlighted airlines' responsibility to compensate passengers for any damage or loss of luggage. Passengers are encouraged to submit complaints through official channels in case of any negligence. The authority also stressed the provision of free assistance to persons with disabilities and senior citizens, ensuring their rights are upheld at airports and onboard aircraft.
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