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كل الاردن
Civil aviation affirms passenger and safety commitments
The Jordan Civil Aviation Regulatory Authority has confirmed that airlines operating within the kingdom are committed to protecting passengers' rights and ensuring the safety of flights. It emphasized that no aircraft with a technical defect is to be operated until it has been fully repaired in accordance with international standards. Additionally, it clarified that carriers are obligated to provide passenger care services in case of delays and cancellations, including accommodation, transportation, and options for refunds or rebooking without additional charges. They are also responsible for compensating passengers for any losses related to luggage. The authority reaffirmed airlines' liability to compensate depositors for damage or loss of luggage and urged travelers to file complaints through the official channels of the authority if any violations or shortcomings occur.
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