Consumer complaints surge in last eight months
The Consumer Protection Council in Jordan has made notable progress in addressing consumer complaints during the first eight months of this year, closing 1,513 complaints out of a total of 1,892 received, with a achievement rate of 80%. Nonetheless, the number of complaints has seen a significant increase compared to the same period last year, which recorded 788 complaints, reflecting a marked rise in citizens resorting to relevant authorities to claim their rights. The e-commerce sector topped the complaints list at 22%, followed by the electronics sector at 20%, and the automotive sector at 18%. The most prominent issues were guarantees and contracts, accounting for 48%, and defective goods or services at 40%. This effort is part of ongoing regulatory and inspection initiatives aimed at strengthening consumer rights and ensuring the quality of goods and services provided.
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