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الوقائع الإخبارية
Government Service Centers Improve via Mystery Shopper Reports
The mystery shopper assessment revealed high results in the quality of services provided at government service centers, with the highest performance rates recorded as part of ongoing development efforts. Adherence to established standards has contributed to improving citizens’ experiences and strengthening the digital transformation, with a focus on identifying and addressing weaknesses to ensure sustained excellence. These strategies aim to enhance the efficiency of government operations and quickly and effectively meet citizens’ expectations, highlighting the importance of implementing transparency and accountability measurement tools to foster trust and smart services.
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