Public Security Boosts Deaf Emergency Access
The Public Security Directorate is working to enhance its services for people with hearing impairments through the "Deaf 114 (Deaf JO 114)" application, which enables them to communicate directly with the Operations Room (911) using sign language around the clock. Since its launch, the application has received over 20,600 calls up to September 2026, of which approximately 6,618 were handled in the field, most of which involved emergency situations, traffic accidents, or cybercrimes. In 2023, the application was launched with a video feature in sign language, and after an update in 2024, a "Re-Call" service was added. The application helps convert about a third of the calls into reports that require security or emergency intervention, and it is continuously used as part of operational and awareness efforts to improve engagement with the deaf community.
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