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الوقائع الإخبارية
Public Security improves emergency aid for deaf with Deaf JO 114 app
The article highlights the efforts of the Public Security Directorate to enhance its services for individuals with hearing disabilities through the implementation of "Deaf JO 114," which enables them to communicate directly with the main Operations Room (911) using sign language around the clock. Since the service was launched in 2014 and further developed in 2020, the application has received more than 20,600 calls up to September 2026, including 6,618 reports handled on the ground, with approximately 24% of these requiring security or medical intervention. Sign language interpreters within the Operations Room receive the calls and gather essential information to direct the reports to the appropriate authorities, providing additional support when needed. This approach enhances the response to emergency cases and supports the rights of people with hearing disabilities. Additionally, the project was awarded first place globally at the 2016 "Project Zero" Awards. It also involves translation efforts in awareness campaigns and examinations, reflecting the Public Security's commitment to improving service quality and facilitating communication for deaf individuals.
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