TRA clarifies customs procedures for unpaid devices
The report from the Lebanese Telecommunications Regulatory Authority clarifies that mobile devices whose service has been discontinued on Lebanese networks due to unpaid customs fees associated with their IMEI numbers pose a problem for users and companies. The Authority emphasized that the customs fees are not handled by them, and their role is limited to facilitating settlement procedures and reactivating devices once the issue is resolved. If the fees are not settled within the specified timeframe, the device will be suspended from operation. This procedure applies to all types of devices, including modems and routers. The Authority also indicated that communication with consumers is conducted through SMS messages from the Ministry of Finance to facilitate the settlement process, along with providing guidance tailored to each case, aiming to ensure clear coordination among all relevant parties.
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