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University urges regulation of food delivery services
The Moroccan University of Consumer Rights has confirmed that home delivery services for ready-to-eat food have experienced significant growth in recent years following the COVID-19 pandemic, becoming an integral part of consumers' daily routines. The study revealed that this service relies on thousands of motorbikes navigating the streets daily, which has led to issues related to product safety, storage and transportation conditions, adherence to delivery times, and order accuracy. The university called for strict regulation and monitoring of this service to protect consumers' rights, and for the establishment of a legal framework that defines the responsibilities of digital platforms, distributors, and restaurants—especially in cases of disputes or food poisoning. It also emphasized the importance of delivery workers obtaining official licenses, adhering to health standards, respecting the right to cancel orders, and clearly displaying prices, all to ensure clear legal and ethical accountability.
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