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The government application "Sanad" in Jordan has experienced a malfunction that prevents access to its digital services, causing confusion among users who rely on it to complete transactions and display their electronic documents. The app serves as a main gateway for digital identity and government services. This current outage comes after a previous issue in August that lasted for four days, significantly impacting citizens' services—especially since electronic licenses have been relied upon and the issuance of paper licenses has been discontinued since August 2026. So far, official authorities have not issued any clarification regarding the cause of the outage or the expected duration of its recovery, despite ongoing efforts to develop the services.
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