207,000 Beneficiary Interactions in First Half of 2026
The Bureau of Appeal announced that the number of communication interactions with beneficiaries through its various channels reached 207,932 in the first half of 2026. These included over 130,000 contacts via the Beneficiaries Services Department and more than 66,000 interactions through digital platforms. The majority of these interactions—over 80%—were inquiries, with a focus on strengthening communication channels to enhance service quality in line with the objectives of the Bureau of Appeal's 2030 system.
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