Pilgrim Service Center Offers 11 Languages
The article focused on the efforts of the Care Center for the Guests of Merciful Lord in providing support and guidance services to pilgrims, visitors, and Umrah performers through the unified number (1966) in more than 11 languages around the clock. Since the start of the Umrah season on the 15th of Dhu al-Hijjah 1447 AH, the center has received over 134,000 calls and achieved an overall satisfaction rate of 91.45%, with an average response time of 3 seconds. During the Hajj season, it handled more than 330,000 calls with a response speed of 10 seconds, and a satisfaction rate of 93.13%. The ministry continues to improve service quality by applying quality standards and continuous improvement initiatives, ensuring the center's readiness to facilitate the pilgrims' journey and provide support swiftly and efficiently.
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