Civil Aviation Authority reports 1,718 airline complaints in July
The General Authority of Civil Aviation in Saudi Arabia released a report showing that it received 1,718 complaints from travelers regarding airlines in July 2026. Saudi Airlines ranked first with the fewest complaints, at a rate of 24 complaints per 100,000 passengers, with a resolution rate of 97%. The data also indicated that the most common categories of complaints concerned flights, tickets, and baggage services. King Khalid International Airport had the fewest complaints, accounting for 1% per 100,000 passengers, with a 100% resolution rate. The report aims to promote transparency and enhance service quality through multiple communication channels available to travelers around the clock.
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