22 Hrs
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مباشر
AJEX and iMile lead in customer satisfaction in Saudi logistics
The Public Transport Authority in Saudi Arabia announced that the number of shipments and parcels delivered during the second quarter of 2026 exceeded 53 million, reflecting ongoing growth in delivery services and support for e-commerce. Performance indicators of delivery companies showed a disparity in the level of complaints, with AJEX and iMile recording the fewest complaints at just one each, while FedEx recorded the highest with 14 complaints, and UPS approximately 16 complaints. The complaint escalation process begins if the issue is not resolved by the company within the specified timeframe, through contact with the authority via the unified phone number, aiming to improve service quality and support economic growth within the logistics sector.
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