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Managerial whims affect quality
The article discusses the importance of good governance and its direct impact on the quality of products and services in organizations. It explains that applying quality indicators in balanced scorecards, establishing unified policies and operational standards, and managing processes systematically all contribute to enhancing the stability of outputs and eliminating variations. It also emphasizes that the (GRC) framework helps improve decision-making, reduce product safety risks, and strengthen regulatory compliance, thereby elevating quality levels and transforming them into a sustainable competitive advantage.
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