الوطن
الوطن
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Accounts from customers indicate that some mobile-phone shops accept devices through Saudi employees, then send them for repair to expatriate technicians working off-site before returning them to customers. According to these accounts, the technician receives 60% to 70% of the repair fee, while the shop owner receives 30% to 40%. This arrangement alone does not establish a violation of Saudization requirements; determining that would require verifying the nature of the working relationship, where the work is performed, and the applicable regulations. However, it raises questions about whether Saudis’ role is limited to receiving and handing over devices rather than developing technical expertise. It also highlights the sensitivity of customers’ data and points to the need to monitor repair locations, train Saudi talent, and clarify procedures for protecting devices and data.
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