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Hajj Affairs Training Program
Saudi Arabia’s Ministry of Hajj and Umrah has launched in Jeddah the first edition of a qualification program for members of Hajj affairs offices and group leaders for the 1448 AH Hajj season. The program offers 11 training tracks designed to develop their capabilities, enhance their readiness, and improve the services provided to pilgrims. The tracks cover transportation, pilgrim group movement, preparation and advance planning, housing and accommodation, catering, services at the holy sites, customer service and effective communication, hospitality center management, health, media, and group leadership. The program focuses on planning, supervision, and risk and crisis management skills. It also uses standardized assessment tools and a train-the-trainer model to ensure the training remains sustainable.
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