12 Hrs
Source:
الوئام
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Source: الوئام
12 Hrsالوئام
Source: الوئام
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The Hajj Conference and Exhibition in Jeddah showcased the integration of the Nusuk, Absher, and Tawakkalna platforms to simplify procedures for Hajj and Umrah pilgrims through data exchange and a unified Nusuk card. It also highlighted the use of artificial intelligence and sensors to digitize services related to the pilgrimage rites. Under the Makkah Route initiative, more than 120 smart platforms helped reduce the time needed to process pilgrims’ documents to 40 seconds. The initiative served around 390,000 pilgrims from 10 countries during the 1447 AH Hajj season. Umrah pilgrim satisfaction rose from 82% in 2019 to 94% in 2025, while Hajj pilgrim satisfaction increased from 84% to 93% over the same period.
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