Cooling Duties Continue

Leaving the property does not end the financial obligations associated with a district cooling account. When their relationship with the property ends, consumers must request termination of the service; otherwise, they remain liable for outstanding amounts until the account is closed or transferred to a new owner or tenant. The service provider may refuse to enter into a new agreement with them until the debt is settled. Upon receiving a termination request, the service provider must settle the consumption charges, notify the consumer of the amounts due, and issue a final bill within no more than five working days. A non-government consumer may request to pay the amounts in instalments if consumption rises suddenly or accumulates, provided the service provider is satisfied that payment would be difficult. Consumers must also be notified at least 30 days in advance of any changes to the charges or the agreement.

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