الوطن
الوطن
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The Saudi Electricity Regulatory Authority has issued a guide regulating district cooling services and clarifying the rights and obligations of beneficiaries and service providers, with the aim of enhancing service quality, reliability, and transparency. The guide governs service connection and activation, as well as related agreements. It requires providers to verify that sufficient cooling capacity is available before accepting new connection requests, and sets out rules for meters, consumption calculations, billing, and service disconnection or reconnection. It also requires providers to offer channels for submitting complaints and to protect the confidentiality of consumers’ data.
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