Consulting Firms: Advice and Duty
Artificial intelligence technology has had a significant impact on consulting firms, leading to a reduction in their workforce and enabling them to focus more on providing recommendations. However, the industry faces criticism for not holding companies accountable for the outcomes of their reports, especially when plans fail based on their suggestions, as there is often a gap between recommendations and actual results. Some authorities, such as the state of New York, are calling for a change in billing models to tie fees to the results of the work rather than the number of hours. For example, one company was asked to pay a large sum for an ineffective presentation on waste collection. Additionally, there is criticism of recommendations copied from Western sources that do not suit the local work environment. Companies also rely on interviews with employees who may refuse or be hesitant to implement these suggestions. Meanwhile, employees suffer from a lack of loyalty and engagement due to the companies’ failure to prioritize their well-being and share profits with them.
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