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WhatsApp tests external service chats
WhatsApp has begun testing a new feature that allows users to create direct conversations with external agents within the app. This aims to expand its use into a platform for interacting with robots and smart services without leaving WhatsApp. Currently appearing in the WhatsApp Beta for Android, the feature permits adding up to five agents per account, which can be connected using API keys to conduct independent chats without access to other chat data or contacts. It is important to note that conversations with these agents are not end-to-end encrypted. This feature will enable users to communicate directly with third-party services inside WhatsApp, enhancing its role as an interface for tasks and intelligent services. However, users should keep in mind that responses from AI agents may not always be accurate. The agent feature is expected to gradually roll out to more users in the coming months, marking a significant shift in how the app is used.
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