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تونزي تيليغراف
Tunisia under Threat from French Law as Call Centers Face Challenges, warns Tunisia Telegraph
The call center sector in Tunisia faces significant risks due to the enactment of the new French law requiring prior consumer approval before any marketing contact, which could impact existing operations with the French market. This development coincides with trends towards artificial intelligence, which reduce the need for human labor, further increasing challenges for the sector. However, experts believe that shifting toward value-added services such as technical support and data analysis can enhance organizations’ capacity to adapt.
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