Saeed Al Tayer on AI's role in future services
The article focused on Dubai Electricity and Water Authority's efforts in implementing artificial intelligence to enhance smart services and sustainability. His Excellency Saeed Al Tayer explained that modern technologies have reduced claim recovery time from four days to just eight minutes, and highlighted the success of the virtual employee "Rimmas" in handling over 13 million inquiries since its launch in 2017, utilizing technologies such as GPT-4. He affirmed that AI has become a fundamental pillar in building smart, sustainable cities that align with the ambitious strategies of the UAE and Dubai to achieve sustainable development, improve quality of life, and ensure energy and water security through enhanced performance and customer services.
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