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The Fujairah Environment Authority launched the "Smart Proactive Service Laboratory" with the aim of developing and enhancing its environmental services in a more integrated, intelligent, and proactive manner. This initiative seeks to improve the quality of procedures and the customer experience. The laboratory aims to redesign the service journey, reduce unnecessary requirements, and leverage data to achieve faster and more flexible responses, with a focus on services where customer needs can be anticipated before they are requested. This reflects the leadership’s direction toward elevating government performance, promoting sustainability, and increasing competitiveness in Fujairah, in line with the "We Are the Emirates 2031" vision.
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