Sharjah Electricity processes 720K+ digital transactions and secures 15 awards
Sharjah Electricity, Water, and Gas Authority processed over 720,000 digital transactions over three years as part of its digital transformation journey that began three years ago, aiming to improve customer services. The Authority has received 15 regional and international awards within a year and a half in recognition of its development of digital services using artificial intelligence and the redesign of the customer journey, which has helped reduce the need for in-person visits, save time and effort, and achieve higher sustainability by lowering fuel consumption and emissions. Officials also pointed out that the expansion of digital services has increased operational efficiency and enhanced the user experience, with the Authority continuing to develop its digital ecosystem to support its future advanced digital services.
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