Tax authorities consider launching electronic complaints system
A meeting in Sana'a discussed activating the electronic complaints system to enhance digital transformation at the Revenue and Customs Authority, aiming to improve relationships with taxpayers and increase transparency and efficiency. The system allows for the receipt and tracking of complaints and inquiries through a free app or via a single window at offices, with the possibility of integrating artificial intelligence technologies to improve processing. Activating the system is considered a significant step towards developing institutional performance and providing faster, more transparent services.
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