24 Hrs
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وكالة الأنباء القطرية
Primary Healthcare Corp Observes Customer Service Week
The article focused on the Customer Service Week 2026 celebration organized by the Primary Healthcare Corporation in Qatar, aimed at emphasizing the importance of customer service in enhancing the patient experience and raising the quality of healthcare services provided. The organization stressed that caring for patients includes welcoming them kindly, responding swiftly, and providing clear information. Customer service is viewed as a vital link for analyzing patient feedback and developing services. Statistics showed that in the first half of the year, they handled 3,163 complaints, with an closure rate exceeding 94% within 25 working days, along with 66 expressions of gratitude and praise from patients. This reflects the organization's efforts to improve service quality. Additionally, the slogan “Care… Builds Trust… Leaves a Mark” highlights the importance of trust grounded in genuine concern for patients, and is based on fostering a culture of listening and direct interaction by all staff members to improve beneficiaries’ experiences and increase satisfaction.
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