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Source:
الوطن
Setup Fees Confuse Buyers
Furniture buyers in Jeddah were surprised to be asked to pay additional installation fees of between 2,000 and 3,000 riyals, even though their invoices included delivery and installation and they had paid the full amount. One customer, for example, bought a bedroom set for 7,000 riyals and was asked to pay an additional 3,000. Specialists explained that hiring an independent installation company does not justify charging extra if the agreement included installation, and stressed that any costs must be disclosed in advance. They advised customers to keep invoices, offers and correspondence, along with proof of payment. Customers may dispute the charges, file a complaint with the Ministry of Commerce and seek a refund based on the supporting documents and applicable regulations.
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