6 Hrs
Source:
الوئام
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Three Cutoff Notices
District cooling service may not be disconnected for non-payment until 30 days after the bill’s due date and after three notices have been sent: with the bill, 20 days after the due date, and a final notice four days before disconnection. The guide requires service to be restored within 12 hours. Disconnection must also be suspended when the accuracy of the bill is disputed, pending a decision on the complaint. Complaints must be reviewed within five business days, or within two days if submitted after disconnection. Consumers must also be notified of planned maintenance 14 days in advance, and such maintenance may not be carried out between June and September except for safety-related reasons.
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